FREQUENTLY ASKED QUESTIONS

  • What is a domain and how does it work?

A domain name has two functions: a web function and an e-mail function. Your domain name is the web address visitors to your site will type into their browsers. It is also the part after the “@” symbol in an e-mail address. A domain name is unique internationally, there can be no duplicates.

  • Do I have to use a South African (.co.za) domain or can I have a .com?

You can have a .com but it is not included in the monthly subscription. The .com will be renewed and invoiced annually, depending on the price of your domain. Sought after domains are often more expensive.

  • How many pages can i have on my web site?

You can have up to 20 pages in your site provided it is just normal text content with one or two pictures. More complex pages are billed at a monthly rate depending on the nature of the page.

  • How does web hosting work?

A hosting server is just a computer connected to the internet with space allocated to different users who have signed up for a hosting account. Most web sites are hosted on shared hosting space that one can rent from a hosting company. A web site is uploaded and stored in its hosting space and the domain is pointed to that hosting space so that a visitor’s browser will know where to find the site.

  • What is the difference between an e-mail account and an alias?

An e-mail account is a virtual mail box created on a mail server (a computer that receives, stores and distributes e-mail) and is accessed with a username and password. If you have an existing e-mail address you can have an e-mail alias created which is really just an extra name before the “@” symbol. Mail from an alias is automatically directed into the main account (mail box). popWeb will create an alias at your own domain and point it to your existing e-mail address if you have one.  Commonly used aliases would include “info@yourwebsite”, “accounts@yourwebsite”, “reservations@yourwebsite”, and so on.

  • Can I update my own content?

If you are a popWeb Pro client you can update the content of your Blog only. If you are a popWeb Premium client it will depend on the terms of your support agreement with popWeb.

  • Can I customise my website?

For popWeb Standard and Pro clients, you can adjust the colour and texture of the background on the header, body and footer. You can change the font, text colours and sizes.  You can also change the number of columns in each section.  You can also add your own company logo and/or name.  Premium websites are totally customisable.

  • How does a content update work?

popWeb will update your website’s content once a month as part of the service offering. This involves sending an email to support {at} popweb.co.za. In the email you will specify which pages or products need to be changed, and you can supply the new text and/or pictures for the pages or products. A content update is limited to content changes (text and pictures) and does not include wholesale changes to your site structure, pages or online store. You can add pages provided they are simple text with picture format and limited to two pages per update with the maximum of 20 pages as per the popWeb agreement. For online stores, your updates will be governed by your customised support agreement.

  • What about SEO (Search Engine Optimisation)?

All our websites are visible to search engines, and structured so that Google and other search engines will find it. We create the proper link structure within the architecture of your site.  If you supply a list of keywords for each page, we will insert the metadata into the page code. You can also provide us with text copy that contains all the relevant keywords. There is no extra charge for this.

  • That sounds like hard work. Can you do it for us?

Yes we can. In addition to standard on-page and back-end structural SEO, we then do extensive keyword research for each web page. We write or edit your content to include those keywords, ensure that the various pages link to each other, connect to your social media accounts, and assist you to set up your Google Local Business Listing (that’s the listing you see on Google Maps). Contact us for a quote.

  • Where can I find beautiful photographs and images for my website?

Photographs and images are an extremely important part of a website’s appeal.  If you need photographs or video of your products, team or projects, contact us. We have 3 skilled photographers and videographers available to make your website look amazing. Contact us for a quote.
There are various websites where you can find free images to use on your websites like Pexels, Pixabay and Unsplash.  For a bigger range of high quality images go to Adobe Stock, iStockPhoto or Shutterstock.

See our Jargon Buster for information on internet and web terminology.